Debt Collection & Enforcement Agent
Case handlers check clients' Excel lists, type lawsuit data field by field into the WebERV mask, monitor deadlines manually and create follow-up motions such as wage garnishment by hand.
Monitors open items of major clients, creates dunning notices, autonomously files the claim in the order-for-payment procedure via WebERV if unsuccessful, monitors the arrival of the payment order and triggers the enforcement application at the competent district court in case of non-payment.
45–65 h savings / month
Pays for itself in 6 to 9 months
Practice software offers WebERV input masks, but the upstream data reconciliation with third-party systems, the follow-on decision claim vs. enforcement and the cross-channel communication run entirely manually.