AI READY · Service area

AI for Quality Management

Inspections, complaints, audits, KPIs and continuous improvement — data-driven, traceable and with clear root-cause transparency.

Use case 01

Live dashboard for quality management

Inspection results, complaints, CAPA status, audit readiness, supplier quality and standards compliance — condensed in one interface, always up to date.

Quality KPIs at a glance

The AI quality dashboard condenses operational and strategic KPIs from inspection, complaints, audit and supplier evaluation into one interface. Trends, deviations and early-warning signals are surfaced automatically — without manual reporting work.

Management, quality leadership and production see at any time where quality risks emerge — and can intervene before anomalies become complaints.

AI dashboard for quality management – live overview of inspections, complaints and CAPA

How it works

Three steps to the QM dashboard
with AI READY

1

Connect systems

We connect CAQ, ERP, MES and other data sources — securely, locally and without data leaving your company.

2

KPIs & early-warning rules

Inspection KPIs, thresholds, CAPA logic and early-warning rules are tailored to your standards and process landscape.

3

Use and refine continuously

We support and optimise continuously — the dashboard grows with your audit and process requirements.

Use case 02

AI assistant for quality management

A direct contact point for standards, inspection instructions, complaints and audit preparation — based on your own data and documents.

Answers in seconds rather than hours

The AI assistant answers questions about inspection steps, standards requirements, complaint cases and audit topics in context and traceably — based on your internal quality documents.

Quality managers, inspectors and audit leads save time on research, inquiries and preparation. Complex questions are answered in natural language, with references to the underlying regulations and documents.

AI assistant for quality management

Use case 03

AI knowledge management for quality management

Standards, inspection instructions, audit reports, CAPA history and experience — accessible through a single question.

Your company's quality knowledge available at any time

The knowledge management platform connects standards, inspection instructions, audit reports, CAPA history and internal guidelines into a central, intelligent access point. Anyone looking for a standard requirement, an inspection rule or a past complaint case finds the answer without long research.

New quality employees are productive faster, senior know-how is preserved when people leave, and audit preparation becomes significantly less stressful.

AI knowledge management platform for quality management

Use case 04

AI agents for quality management

Ten areas where AI agents relieve inspection, documentation, audit and improvement processes and accelerate them.

The AI agents shown serve as examples and inspiration. Which agents actually make sense depends on the industry, company size, processes and individual requirements – the possible applications are virtually unlimited.

In many SMEs, the biggest effort in quality management lies not in the inspection itself but in documenting, following up and coordinating: logging complaints, tracking actions, monitoring deadlines and gathering evidence. These ten AI agents take over exactly this recurring legwork.

1

Customer Complaint & 8D Report Agent

Still manual today

Read complaint emails, open the Word template, type in the data, assign internally by email, follow up by phone, keep the status in an Excel list and write the closing message to the customer by hand.

Automated with AI

Captures incoming complaints from email or form, automatically opens the 8D process, assigns owners with deadlines, fills the structured 8D report, escalates when deadlines are missed and sends the closure to the customer, fully documented.

20–25 h savings / month

Pays for itself in 7 to 9 months

Dedicated CAQ software exists but is not used by most Austrian SMEs, who work with Word templates and Excel. ERP systems store data but do not drive the 8D workflow including communication and escalation.

2

CAPA & Deviation Management Agent

Still manual today

Enter deviations and non-conformities from audits, complaints or incoming goods into Excel by hand, notify owners by email, check deadlines weekly and verify effectiveness through follow-up queries.

Automated with AI

Captures deviations from all sources, opens the CAPA process (Corrective and Preventive Action), assigns measures with owners and dates, reminds automatically when deadlines slip, checks the documented effectiveness and closes the case traceably.

18–24 h savings / month

Pays for itself in 8 to 11 months

QM systems store measures but rarely actively coordinate their implementation across departments. In SMEs this usually runs on Excel lists without automatic escalation.

3

Incoming Goods Inspection Agent

Still manual today

Match the delivery note with the order, search for the right inspection plan on the drive or in a folder, inform the inspector verbally, record the result in Excel and grant release by signature or email.

Automated with AI

Monitors new incoming goods in the ERP, provides material- and supplier-specific inspection plans, assigns the inspector, records the results, makes the rule-based usage decision (release, block, reject) and informs purchasing and production including the inspection report.

15–20 h savings / month

Pays for itself in 8 to 12 months

The ERP books the goods receipt but contains no intelligent, material-specific inspection plans with inspector assignment. SAP QM would be possible but is hardly ever fully used by SMEs of this size.

4

Inspection Certificate Validator (EN 10204)

Still manual today

Manually read inspection certificates from various suppliers, compare the measured values with the specification, grant releases and document deviations by hand.

Automated with AI

Automatically reads inspection certificates (e.g. to EN 10204), compares the measured values with the stored specification, decides on release or blocking and triggers a complaint directly in case of deviations.

14–20 h savings / month

Pays for itself in 9 to 12 months

Standard software usually cannot reliably interpret unstructured inspection certificates in varying formats; the comparison with the specification remains manual work.

5

Supplier Complaint Agent

Still manual today

Describe the defect in a text document, determine quantities, write the complaint letter in Word, maintain an Excel tracker, follow up with the supplier by phone and check the incoming credit note.

Automated with AI

Detects supplier defects from inspection logs and CAPA data, determines the extent of damage, creates the formal complaint letter including an 8D request with a deadline, tracks the response, escalates on silence and initiates the credit note in the ERP.

12–18 h savings / month

Pays for itself in 9 to 13 months

The ERP can post invoice corrections but contains no complaint workflow with 8D request, deadline tracking and escalation communication to the supplier.

6

Audit Management Agent

Still manual today

Create the audit plan in Excel or a calendar, copy and adapt Word checklists, record findings in Word, compile the audit report manually and keep measures in a separate list.

Automated with AI

Creates the risk-based annual audit plan to ISO 9001, announces audits, distributes the checklists, collects findings in a structured way, generates the audit report, raises deviations directly as CAPA and tracks implementation through to release.

12–16 h savings / month

Pays for itself in 10 to 14 months

Audit modules exist in specialist software but are hardly used by Austrian SMEs. Common practice: Outlook calendar, Word checklists and a separate Excel list for measures.

7

Supplier Evaluation & Certificate Agent

Still manual today

Gather delivery reliability, quantity and quality data from ERP, emails and Excel, fill the scoring table, write the evaluation letter per supplier and monitor certificate deadlines in a list.

Automated with AI

Automatically pulls together delivery reliability, quantity deviations and quality data, calculates the score against a fixed criteria catalogue, updates the A/B/C classification, monitors certificates and validities and requests expiring evidence on its own.

10–15 h savings / month

Pays for itself in 10 to 15 months

ERP master data contains no multi-criteria evaluation logic and no deadline and communication control for supplier certificates. Separate supplier management software is hardly in use in SMEs of this size.

8

Inspection Equipment & Calibration Agent

Still manual today

Maintain an Excel list of calibration deadlines, commission the calibration service by email, file calibration certificates as PDFs and enter them, and find overdue devices through manual searching.

Automated with AI

Manages all inspection equipment with deadlines, commissions calibration in good time, reads incoming calibration certificates, updates the database, blocks overdue devices and creates the monthly status report for the audit.

8–12 h savings / month

Pays for itself in 11 to 16 months

ERP systems contain no inspection equipment management. The standard in SMEs: an Excel table with expiry dates and a manual reminder via calendar entry.

9

First Article Inspection Agent (FAI/PPAP)

Still manual today

Coordinate the inspection through an email chain across design, QA and purchasing, collect the partial results, compile the PPAP folder in Word and write the release letter to the supplier by hand.

Automated with AI

Receives first articles and accompanying documentation, distributes the inspection tasks with deadlines, collects all partial results, creates the complete FAI or PPAP report, communicates release or rejection to the supplier and archives the documentation.

8–12 h savings / month

Pays for itself in 12 to 17 months

No standard ERP covers FAI/PPAP. The process runs entirely manually via email, Word templates and physical documentation folders.

10

Training & Qualification Management Agent

Still manual today

Update the qualification matrix in Excel, coordinate training via calendar entries and email, monitor expiring certificates manually and find qualification gaps by reviewing the matrix.

Automated with AI

Maintains the qualification matrix, detects gaps from audit findings, role changes or standard updates, plans training, sends invitations, tracks attendance and reminds early of expiring certificates (e.g. forklift, ISO officer).

6–10 h savings / month

Pays for itself in 13 to 19 months

HR software sometimes offers training tracking but is not linked to the QM qualification matrix and standard-specific requirements. Austrian SMEs almost always use Excel for this.

Each of these agents works with your existing ERP, QM and Office systems and hands the expert assessment or complex cases seamlessly to your quality team. The responsibility stays in-house, the AI handles the legwork.

The figures show the potential time savings versus today's largely manual effort, along with the estimated payback period of the implementation. Guideline values, depending on company size, inspection and complaint frequency, data quality and process maturity.

Back Get in touch