Hotels · restaurants · tourism in Carinthia
AI in tourism that relieves your team in high season.
Guest enquiries in many languages, quotes, confirmations, reviews and invoices: in hotels and restaurants a lot of work repeats itself, especially when the house is full. AI READY AT builds AI agents for this. An AI agent is a program that does recurring computer tasks on its own and shows you the result for approval. Your team makes the decision.
AI for tourism businesses
More arrivals, shorter stays, more work.
Carinthia counted around 13.1 million overnight stays and 3.3 million arrivals in 2025. These are provisional figures from the Carinthian statistics office. On average, guests stayed 4.0 nights, the shortest since records began. Shorter stays mean more enquiries, bookings, arrivals and departures for the same number of nights.
On top of that come many languages. 40.6 percent of overnight stays are by guests from Austria. 32.2 percent come from Germany, 6.9 percent from the Netherlands. Among guests from abroad, Czechia, Hungary and Italy follow. Carinthia tourism report 2025 ↗
Where overnight stays in Carinthia come from
Guests from Austria
40.6 %
Guests from Germany
32.2 %
Guests from the Netherlands
6.9 %
Your team keeps the contact with the guest. The AI agent does the preparation: it reads the enquiry and collects the details. Then it writes a draft in the guest's language and presents it to your team for approval.
Areas of use
Where AI agents take work off tourism businesses.
Work that repeats every season. Your team approves whatever goes to the guest.
Guest enquiries and quotes
The agent reads enquiries from email and website. It captures travel dates, guests and wishes and prepares a draft quote. If it is connected to your booking system, it also checks whether rooms are still free.
Replies in the guest's language
The agent writes drafts in German, English, Dutch, Czech, Hungarian, Italian or Slovenian, in the tone of your house. Your team checks before sending.
Reviews and feedback
The agent collects new reviews from the internet, sums up praise and criticism and suggests replies. Only what you approve is published.
Invoices and suppliers
The agent recognises invoices for kitchen, beverages and technical services, reads them and assigns them. Unclear cases go to the responsible person with a reason.
Knowledge for seasonal staff
An AI assistant answers questions about processes, house rules and who is responsible for what, in English too.
Guest information
The AI answers questions about the house, arrival and the area from your own documents.
Key figures
Occupancy, revenue and guest origin in an AI dashboard. A dashboard is an overview, like the instrument panel in a car: your key figures on one page.
Data protection
Guest data stays under your control: on a computer dedicated to your business or in a European data centre, checked by the AIROS Gateway.
Tourism and AI 2025
Where the sector stands today.
Verified figures from Statistics Austria, the Carinthian statistics office and the Austrian Economic Chambers.
Businesses using AI
Accommodation and food services
23.7 %
All sectors
29.9 %
23.7% use AI
In accommodation and food services, 23.7 percent of businesses in Austria use AI, compared with 29.9 percent across all sectors. Only businesses with ten or more employees are counted. Statistics Austria ↗
Only 16% have AI rules
Only 16 percent of the hotels and restaurants that use AI have their own rules for using AI. Clear rules protect guests and staff. Statistics Austria ↗
Peak in August
With almost 2.9 million overnight stays, August 2025 was the strongest month in Carinthia. That is when every hour your team does not spend at a desk counts. Carinthia tourism report 2025 ↗
Important for Carinthia
Accommodation and food services contribute 4.8 percent of Carinthia's economic output, compared with 4.3 percent across Austria. WKÖ statistics ↗
Approach
Start before the season, benefit during it.
Ideally you start in a quieter period so the agent is ready for the next season.
Analysis
Which enquiries and processes cost your team the most time?
Selection
Choose the one process that makes the biggest difference.
Trial run
Test with real enquiries, your team approves every reply.
Operation
Training, rules and support so it runs in high season too.
Our AI recommendation
Which AI fits your data?
ChatGPT is often already in use at work, frequently in the personal version without a company contract. We bring AI into the business under control, matched to your data. Choose your situation:
Claude or ChatGPT in the business edition
With Microsoft 365, your business already works with US cloud services, meaning programs that run on the provider's computers on the internet. We recommend Claude or ChatGPT in the business edition, where according to Anthropic ↗ and OpenAI ↗ your data is not used for training by default. The AIROS Gateway also checks what leaves the business.
Local AI on your own server
For sensitive data, for example in a law firm, we use local AI: it runs on a computer dedicated to your company, not on a public AI service. Your data stays entirely with you, without a US cloud or third-party access.
FAQ
AI in tourism: briefly explained.
Does AI replace reception or the reservations team?
No. The AI agent does the preparation. Your team stays in contact with the guest and approves replies and quotes. The article “How an AI agent in a hotel turns a guest enquiry into an offer” shows how this works step by step.
Does it work with our booking system?
Often, yes. An interface is the connection through which two programs exchange data. If your system has such an interface, we connect it directly. If not, an AI agent can operate the program on screen like a person. We clarify this during the analysis.
What happens to our guests' data?
Guest data is personal data. If your business already uses Microsoft 365 and Outlook, we recommend Claude or ChatGPT in the business edition. There, according to the providers, your data is not used to train the AI by default. For sensitive data, the AI runs on a computer dedicated to your business or in a European data centre. With the AIROS Gateway we check what goes to outside AI services.
Which languages can the agent reply in?
In the common languages of your guests, such as German, English, Dutch, Czech, Hungarian, Italian or Slovenian. Your team checks before sending.
Does this make sense for smaller houses too?
Yes, if enquiries and follow-up questions regularly take up time. We start with one process and only expand once it works in daily operations. AI for SMEs
Does AI READY AT only work in Carinthia?
No. Our Carinthia office is in Villach, but we work across Austria, with further offices in Graz and Himberg.
AI in tourism
Which enquiries cost your team the most time?
We will look at your processes, at your house or online.
Request a first meeting↗
The first meeting is always free of charge, online or in person.